CTR Lasers - Windows 7 Software Installation Guide

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Windows 7 software installation guide

Installing the Laser Software on a Windows 7 PC

There are a few things you need to keep in mind to ensure loading the software, or transferring the PC driving your CTR laser machine goes as smoothly as possible.

For the installation, you will need:

  1. Your original software installation disk (this will have been provided on the day of delivery / setup of your laser machine). If you don't have your existing software installation disk, you may be able to find a copy of the software available for download from our website here. To access this you will need to have registered for a free account, and logged in.
  2. The syscfg.ini (system configuration) file that is on the PC currently driving your laser machine. You will also have been advised during training to keep a backup of this separately, so you may have a duplicate copy stored separately (in case your computer crashed). More information is available below (click here to scroll to the relevant section).
  3. The correct driver, either for Windows 7 32 bit, or Windows 7 64 bit operating systems. A copy may be on your original software disk, or you can download a copy from our website by clicking the relevant link above. Please only download and run the relevant driver for your operating system. To access this you will need to have registered for a free account, and logged in.

 

Once you have all of the above ready, you'll need to follow the instructions to install the software correctly.

This can be found in PDF format here: Windows 7 32 bit  |  Windows 7 64 bit.

It's best to print a copy of the information, as you will need to re-start the PC during the installation process at least once. Alternatively, you can also scroll to the relevant instructions below by clicking here: 32 bit | 64 bit.

 

And you're done!

If you have any questions regarding the above steps, or get stuck at any stage, please contact CTR for individual advice and support.

 


Additional Information; Return to top of page

Your system configuration file

When your laser machine was installed, you will have been advised to keep a copy of this file backed up somewhere safe.

If you can still access the PC system current driving the laser, you can also find this file on the C drive, in the root of the laser software folder (Easycut or Lasercut). The file name is "syscfg.ini"

HINT: if you didn't have a backup of this file before, now is the perfect time to take one, in case the file needs to be restored at any stage in the future - it certainly saves the cost of a service callout!

 


Windows 7 32 bit installation instructions Return to top of page

You must comply with the following three steps BEFORE beginning this process.

  1. Turn off the laser machine.
  2. Disconnect the laser machine from the PC.
  3. Remove the USB software dongle from the PC.

You must allow each step to be fully completed before proceeding to the next instructions.

  1. Install the laser software on the Windows 7 32-bit PC as normal (run the exe file), allowing it to keep all default settings.
    The software is located on your disk in the location: Install Software > Install > Setup.exe
    Alternative, find the Install folder in the downloaded copy of the laser software.
    Only proceed once the software has fully installed.
      NOTE: if your software has been run previously on a computer, complete this step:
    Go to the C drive of the PC which has been running your laser and locate the Easycut/Lasercut folder.
    Copy the syscfg.ini file from the root of this folder and use this file to replace the default syscfg.ini file in the Easycut/Lasercut folder on the new Windows 7 32-bit PC (located in the C drive).
     
  2. Right click the Easycut/Lasercut icon on the desktop, select: Properties > Troubleshoot Compatibility. Select: Run as windows XP service pack 2 AND Run as administrator. Apply these settings for all users - the software needs full rights to run correctly.
     
  3. Plug in the software USB dongle.
    If needed, point it to the Dog Driver on the laser software disk (or the downloaded folders) to install the necessary drivers. You can check if there is an issue by going to Start > Control Panel. Open the Device Manager, and check for any errors or warnings (yellow triangles / exclamation marks etc).
     
  4. Re-connect the laser machine to the PC, and turn on the laser machine. When advised that new hardware has been found, point to the “card” location on the laser software disk to install the necessary drivers.
     
  5. You are now ready to run the laser software as normal.

 

Troubleshooting; Return to top of page

If the laser software brings up an error message "Plug in softdog and restart the software", please check that your software dongle is plugged in to a working PC USB port. If the software dongle is plugged in and the laser software still brings up the error message, complete the following:

  1. Plug the USB software dongle in to a new USB port on your PC (so the computer recognises the new device).
    NOTE: your computer should ask you to perform any actions on the dongle.
    Select the option to do nothing at this time ("No, not at this time").
     
  2. On your computer, go to: Browse > Install Software > Look for the dog driver (Win XP).
     
  3. This should complete the installation for the dog driver (USB dongle driver).
     
  4. When this is complete, right click on the laser software icon on your desktop.
    Go to Properties > Security, and select:
    • Run as administrator.
    • Run as XP service pack 2.
       
  5. Start the laser software, to ensure it runs correctly. You can now turn on the laser machine and start working.

 


Windows 7 64 bit installation instructions Return to top of page

You must comply with the following three steps BEFORE beginning this process.

  1. Turn off the laser machine.
  2. Disconnect the laser machine from the PC.
  3. Remove the USB software dongle from the PC.

You must allow each step to be fully completed before proceeding to the next instructions.

  1. Turn the PC on, and press F8 on your keyboard when the bios screen shows (before the Windows logo). This will show you a number of Advanced Boot Options. Go down to Disable driver signature enforcement and press [enter] on your keyboard. Windows will continue loading as normal.
     
  2. Install the laser software on the Windows 7 64-bit PC as normal (run the exe file), allowing it to keep all default settings.
    The software is located on your disk in the location: Install Software > Install > Setup.exe
    Alternative, find the Install folder in the downloaded copy of the laser software.
    Only proceed once the software has fully installed.
      NOTE: if your software has been run previously on a computer, complete this step:
    Go to the C drive of the PC which has been running your laser and locate the Easycut/Lasercut folder.
    Copy the syscfg.ini file from the root of this folder and use this file to replace the default syscfg.ini file in the Easycut/Lasercut folder on the new Windows 7 64-bit PC (located in the C drive).
     
  3. Right click the Easycut/Lasercut icon on the desktop, select: Properties > Troubleshoot Compatibility. Select: Run as windows XP service pack 2 AND Run as administrator. Apply these settings for all users - the software needs full rights to run correctly.
     
  4. Plug in the software USB dongle.
    If needed, point it to the Dog Driver on the laser software disk (or the downloaded folders) to install the necessary drivers. You can check if there is an issue by going to Start > Control Panel. Open the Device Manager, and check for any errors or warnings (yellow triangles / exclamation marks etc).
     
  5. Extract the file DRIVER_win7_64bit.rar and then run the executable file LTSetupUSBDrv.exe
     
  6. Re-connect the laser machine to the PC, and turn on the laser machine. When advised that new hardware has been found, point to the “card” location on the laser software disk to install the necessary drivers if required.
     
  7. You are now ready to run the laser software as normal.